Angry TurboTax Customers Think Intuit Sucks!
Intuit is following in the footsteps of giants. Wrongheaded, mistrustful, overcontrolling giants. (Agree with me? Tell me what you think in our discussion forum.)
When Microsoft released Office XP and Windows XP with product activation embedded in both products, consumers and pundits alike responded with a gigantic hue and cry. Many Windows users were angry and felt betrayed by Microsoft. Others were uneasy and wondered whether product activation in Microsoft’s products was a grim harbinger of things to come in the software industry.
Well wonder no more – product activation has now made its way into one of the most popular software programs ever created, TurboTax. And, as an extra bonus, the latest release of TurboTax comes with Macrovisions’s obnoxious C-Dilla malware. C-Dilla prevents you from copying the CD by disabling your CD-RW drive. That means it’s monitoring your CD writing activities all the time. As if you needed more processes running on your machine.
Early reports from some users indicate that C-Dilla has caused interference with other software and that it is inordinately difficult to get rid of, perhaps requiring a low-level hard disk format. And to make things even dicier, Intuit apparently did not overtly inform purchasers of the new TurboTax that C-Dilla was included and would be installed on their systems.
We published a heads-up about this recently (TurboTax Customers Upset By DRM ) and the response from TurboTax customers was overwhelmingly angry and negative in the discussion in the ET forum. Intuit has sown the seeds of a mass migration from its tax software to competitors such as TaxCut (see PC Magazine’s review of TaxCut). If you read the posts in the discussion, you’ll see that many come from longtime TurboTax users who have vowed not to purchase Intuit products again until the spyware and activation are removed.
(No Ratings Yet)
Loading ...Related Posts:
- Comcast Screws Its Customers With Bandwidth Limit
- 5 Reasons Why Apple TV Sucks!
- Why Flash Sucks
- Why Michael Robertson’s Lindows (Linspire) Sucks
- 10 Reasons Why World of Warcraft Sucks
Enjoy the blog? Feel free to leave a tip by buying me a cup of coffee. Thanks!
Loading ...
The Collective
I have the Quickbooks 2009…had to call customer service to get the software registered…was on the call for 1 hour and 31 minutes…over an hour on hold because I refuse to give a credit card number for the so called service plan…I asked the non English speaking rep to transfer me to a supervisor…she refused…out right refused…thank god there are other programs out there that do what Quickbooks does…you are completely correct….Intuit SUCKS…
I was dissapointed with their customer service as well. The software is great. I’ve been a long time customer of theirs, and spend $100’s of dollars per year with them. I bought a laptop and couldn’t install Quickbooks PRO 2007. They told me I needed to pay $170 to upgrate to Quickbooks PRO 2010 because the old version wouldn’t work on Windows 7. Not true. It works just fine. Also, the same software cost $30 less on amazon. They flat out lied..