I was dissapointed with their customer service as well. The software is great. I’ve been a long time customer of theirs, and spend $100’s of dollars per year with them. I bought a laptop and couldn’t install Quickbooks PRO 2007. They told me I needed to pay $170 to upgrate to Quickbooks PRO 2010 because the old version wouldn’t work on Windows 7. Not true. It works just fine. Also, the same software cost $30 less on amazon. They flat out lied..

I have the Quickbooks 2009…had to call customer service to get the software registered…was on the call for 1 hour and 31 minutes…over an hour on hold because I refuse to give a credit card number for the so called service plan…I asked the non English speaking rep to transfer me to a supervisor…she refused…out right refused…thank god there are other programs out there that do what Quickbooks does…you are completely correct….Intuit SUCKS…