Community Management Services

By Jim on August 8th, 2003

I offer the following community management services:

Community Planning and Strategy
Documentation
Message Board Management
Technology Selection

Community Planning and Strategy
Trying to build an online community without a plan is like trying to start your car without your keys. It just doesn’t work. I can help you figure out if you should build an online community in the first place. If you do decide to build a community, I can help you develop goals and objectives to measure your community’s success.

I can also help you figure out how best to integrate your community with your site’s other content to facilitate more overall page views and greater page depth per visitor.

Documentation
It’s impossible to effectively manage your community without a set of community standards that outline what is and is not acceptable. As your community grows you may also need to create a leadership manual, to help train new community leaders. And you may also require additional documents such as FAQs and how-to pages.

Writing documents like these can be a time-consuming headache. I can save you time and aggravation by providing clear, concise documents tailored to the style and needs of your community.

My document services include the creation and editing of:

Community Leadership Rosters

Community Guidelines and Standards

FAQs

How-to and Support Documents

Leadership Manuals

Privacy Policies

Message Board Management
Managing and moderating message boards effectively is vital if you want to provide a clean, well-lit place for your audience to interact and share information. I can moderate your boards boards and I will also train and hire staff as your community grows.

Technology and Tools Selection
In order to build a viable community you have to have the right tools. I have experience evaluating a wide range of community building tools such as message board software, instant messaging programs, social media and other products. I can help you find the right tools for your budget and for your audience.

Contact me about your community management needs.